Consumer Terms of Service

These Terms of Service ("Terms") govern your access and use of Apodex's hosted application at https://apodex.ai and other products and services that we may offer for individuals, along with any associated apps, software, and websites (together, our "Services"). These Terms are a contract between you and Apodex US, Inc. ("Apodex", "we", "our"). By accessing our Services, you agree to these Terms.

Please read our Privacy Policy, which describes how we collect and use personal information.

Please note: Our Commercial Terms of Service govern your use of any Apodex API key, other services for businesses and developers, or any other Apodex offerings that reference the Commercial Terms of Service. 

1. Who We Are

Apodex is an AI research company and the developer of the Apodex Heavy-Duty Solver, an advanced artificial intelligence reasoning system. The Solver delivers three core capabilities—Deep Research, Deep Solve, and Deep Discover—designed to tackle complex analytical and problem-solving challenges.

Our mission is to build the self-aware digital being. Working in close collaboration with our community, we aim to evolve this technology responsibly and unlock safe, beneficial artificial general intelligence (AGI) for the benefit of all.

2. Account Registration and Access

Minimum Age. You must be at least 18 years old or the minimum age required to consent to use the Services in your location, whichever is higher.

Account Registration. To access our Services, we may ask you to create an account. You agree to provide correct, current, and complete Account information and allow us to use it to communicate with you about our Services. Our communications to you using your Account information will satisfy any requirements for legal notices.

You may not share your Account login information or Account credentials with anyone else. You also may not make your Account available to anyone else. You are responsible for all activity occurring under your Account, and you agree to notify us immediately if you become aware of any unauthorized access to your Account by sending an email to support@apodex.com.

You may close your Account at any time by contacting us at support@apodex.com.

Business Domains. If you use an email address owned by your employer or another organization, your Account may be linked to the organization's Apodex enterprise account, and the organization’s administrator may be able to monitor and control the Account. We will provide notice to you before linking your Account to an organization's enterprise account. However, if the organization is responsible for notifying you or has already informed you that it may monitor and control your Account, we may not provide additional notice.

Suspension and Termination. You may stop using the Services at any time. We may suspend or terminate your access to the Services (in whole or in part) if we reasonably determine that: (a) you have breached these Terms or our Acceptable Use Policy; (b) we must do so to comply with applicable law or a legal request; or (c) your use may pose a risk or harm to Apodex, our users, or any third party. Where reasonably practicable and not prohibited by law or our safety obligations, we will give you notice and an opportunity to appeal; where we cannot give advance notice, we will provide it promptly afterwards. If we terminate your access for a reason other than your breach or unlawful conduct, the refund provisions in Section 6 apply. This does not limit any mandatory rights you have under applicable consumer law.

3. Use of Our Services

Subject to your compliance with these Terms, you may access and use our Services. In using our Services, you must comply with all applicable laws as well as our Acceptable Use Policy and any other documentation, guidelines, policies or supplemental terms we make available to you.

You may not access or use, or help another person to access or use, our Services in the following ways:

1. In any manner that violates any applicable law or regulation, including without limitation, any laws or regulations governing intellectual property, privacy, or export controls;

2. To develop any products or services that compete with our Services, including to develop or train any artificial intelligence or machine learning algorithms or models or resell the Services.

3. To decompile, reverse engineer, disassemble, or otherwise attempt to derive the source code, algorithms, model weights, parameters, training data, or other proprietary components of the Apodex Software or the Services, except where expressly permitted by applicable law.

4. To crawl, scrape, or otherwise harvest data or information from our Services other than as permitted under these Terms.

5. To use our Services, the Content, or the Actions to obtain unauthorized access to any system or information, or to deceive any person.

6. To infringe, misappropriate, or violate intellectual property or other legal rights (including the rights of publicity or privacy).

7. Except when you are accessing our Services via an Apodex API Key or where we otherwise explicitly permit it, to access the Services through automated or non-human means, whether through a bot, script, or otherwise.

8. To engage in any other conduct that restricts or inhibits any person from using or enjoying our Services, or that we reasonably believe exposes us—or any of our users, affiliates, or any other third party—to any liability, damages, or detriment of any type, including reputational harms.

9. To interfere with, disrupt, or degrade the performance of Apodex's Services or any connected networks, including through prompt injections, jailbreaking, or other unauthorized means.

10. To represent that Outputs were generated by a human when they were not, or otherwise use Outputs in a deceptive or misleading manner.

11. To rely upon the Services, the Content, or the Actions to buy or sell securities or to provide or receive advice about securities, commodities, derivatives, or other financial products or services, as Apodex is not a broker-dealer or a registered investment adviser under the securities laws of the United States or any other jurisdiction.

4. Content

Generally. You may be allowed to interact with our Services in a variety of formats (we call these "Inputs"). Our Services may generate responses (we call these "Outputs"), or enable the Services to take actions on your behalf (we call these "Actions"), based on your Inputs. Inputs and Outputs collectively are "Content".

Rights and Responsibilities. You are responsible for all Inputs you submit to our Services and all Actions. By submitting Inputs to our Services, you represent and warrant that: (a) you have all rights, licenses and permissions that are necessary for us to process the Inputs under our Terms and to provide the Services to you; (b) your submitting Inputs to us or directing Apodex to take Actions will not violate our Terms, our Acceptable Use Policy, or any applicable laws or regulations.

General Acknowledgements. You further agree and acknowledge that: (a) we assume no liability for any Content and make no warranties about its accuracy, quality or legality; (b) you bear sole responsibility for your Content's form, content and accuracy; (c) we reserve the right to modify, refuse or remove Content at our discretion without liability; (d) we may collect usage data to enhance service quality; and (e) publicly shared Content may be freely accessed and used by others.

Ownership of Content. As between you and Apodex, and to the extent permitted by applicable law, you retain any right, title, and interest that you have in the Inputs you submit. Subject to your compliance with our Terms, we assign to you all of our right, title, and interest—if any—in Outputs. You acknowledge that Outputs may not be unique and could be similar to those provided to other users.

Reliance on Outputs and Actions. Artificial intelligence and large language models are frontier technologies that are still improving in accuracy, reliability, and safety. You acknowledge and agree that: (a) Outputs may not always be accurate and may contain material inaccuracies even if they appear detailed or specific; (b) you should not rely on Outputs as a sole source of truth or as a substitute for professional advice, including medical, legal, financial, tax, accounting, or insurance advice; (c) you must evaluate Outputs for accuracy and appropriateness for your use case, including using human review where appropriate, before relying on or sharing them; and (d) you must not use any Output relating to a person for any purpose that could have a legal or material impact on that person, such as making credit, educational, employment, housing, insurance, legal, or medical decisions about them.

Our Use of Content. We may use Content to provide, maintain, and improve the Services and to develop other products and services, including training our models, unless you opt out of training through your account settings. Even if you opt out, we will use Content for model training when: (1) you provide User Feedback to us regarding any Content, or (2) your Content is flagged for safety review to improve our ability to detect harmful content, enforce our policies, or advance our safety research.

5. Subscriptions, Fees and Payment

Fees and Billing. You may be required to pay us fees to access or use our Services or certain features of our Services. If you purchase any Services, you must provide complete and accurate billing information, including a valid payment method. You agree that we may charge your payment method for any applicable fees listed on our Services and any applicable tax. If the fees for these Services or features are specified to be recurring or based on usage, you agree that we may charge these fees and applicable taxes to the payment method on a periodic basis.

Service credits. You can pay for some Services in advance by purchasing service credits. All service credits are subject to our Service Credit Terms.

Changes. We may change our prices from time to time. If we increase our subscription prices, we will give you at least 30 days' notice, and any price increase will take effect on your next renewal so that you can cancel if you do not agree to the price increase.

Subscriptions and Renewal. Paid Services may be offered on a subscription basis. When you purchase a subscription, you authorize us (or the app store through which you purchased) to automatically charge your payment method the applicable fees and taxes at the start of each billing period, on a recurring basis, until you cancel. Your subscription renews for successive periods equal to your initial term unless you cancel before the renewal date. You may cancel at any time through your account settings (or, for app store purchases, through that app store). To avoid being charged for the next period, you must cancel at least 24 hours before the end of the current period. Cancellation takes effect at the end of the current paid period, and you will keep access until then.

6. Refunds and Cancellation

General. Except as expressly stated in this Section, in our Service Credit Terms, or as required by applicable law, all fees and payments are non-refundable, and are not eligible for credit, exchange, or refund once paid.

Cancellation. You may cancel a subscription at any time through your account settings. Unless a refund is required under this Section or applicable law, cancellation stops future renewals only: it does not entitle you to a refund for the current billing period, and you will retain access to the paid Services until the end of the period you have already paid for.

Termination by us without cause. If we suspend or terminate your paid Services for a reason other than your breach of these Terms or our policies or your violation of applicable law, we will refund the pro-rata portion of any prepaid fees covering the unused period. No refund is due where we suspend or terminate for your breach or unlawful conduct.

Statutory cancellation / cooling-off rights. These Terms do not override any mandatory cancellation, withdrawal, or "cooling-off" rights you have under the consumer-protection laws of your country or region of residence. Where such a right applies, you may cancel within the applicable statutory period and receive a refund as required by that law; where you request that we begin providing the Services during that period, we may deduct an amount proportionate to the Services already provided before your cancellation.

App store purchases. If you purchased a subscription through a third-party app store (such as the Apple App Store or Google Play), cancellations and refunds are governed by that app store's terms and must be requested directly through that app store.

How to request. To request a refund you believe is due, contact us at support@apodex.com. Approved refunds are issued to your original payment method, typically within 5-10 business days.

7. User Feedback

We appreciate feedback, including ideas, comments, suggestions for improvement, responses to any surveys or rating an Output in response to an Input ("User Feedback"). By providing User Feedback to us, you agree that: (a) we may store your User Feedback, we shall own all right, title, and interest in and to such User Feedback, and we may use such User Feedback however we choose without any obligation or payment to you; (b) we have no obligation to consider, address, or act upon any User Feedback; and (c) you have provided such User Feedback on a non-confidential basis.

8. Software

We may offer manual or automatic updates to our software, including our apps ("Apodex Software"), without advance notice to you. Apodex Software may include open source software, which is governed by its own license terms. In the event of any conflict between these Terms and an applicable open source license, that license will control as to the relevant portion of the Apodex Software and to the extent of the conflict.

9. Our IP Rights

The Services are owned, operated, and provided by us and our affiliates, licensors, distributors, and service providers (collectively “Providers”). We and our Providers retain all of our respective rights, title, and interest, including intellectual property rights, in and to the Services. Other than the rights of access and use expressly granted in our Terms, our Terms do not grant you any right, title, or interest in or to our Services. 

You may not use our name, logos, or other trademarks without our prior written permission, or in any manner that implies our affiliation, endorsement, or sponsorship, except as necessary to use the Services in accordance with our Terms.

10. Disclaimer of Warranties; Limitation of Liability

YOUR USE OF THE SERVICES, CONTENT, AND ACTIONS IS SOLELY AT YOUR OWN RISK. THE SERVICES, OUTPUTS, AND ACTIONS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, APODEX’S TOTAL AGGREGATE LIABILITY TO YOU WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID TO US FOR ACCESS TO OR USE OF THE SERVICES IN THE SIX MONTHS PRECEDING THE DATE SUCH DAMAGES FIRST AROSE, AND $100.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FOR FRAUD OR FRAUDULENT MISREPRESENTATION, OR FOR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

THE LAWS OF SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES OR CERTAIN TYPES OF DAMAGES, SO SOME OR ALL OF THE DISCLAIMERS AND LIMITATIONS OF LIABILITY IN THESE TERMS MAY NOT APPLY TO YOU.

11. General Terms

Changes to the Services. Our Services are novel and will change. We may sometimes add or remove features, increase or decrease capacity limits, offer new Services, or stop offering certain Services.

Unless we specifically agree otherwise in a separate agreement with you, we reserve the right to modify, suspend, or discontinue the Services or your access to the Services, in whole or in part, at any time without notice to you. Although we will strive to provide you with reasonable advance notice if we stop offering a Service, there may be urgent situations—such as preventing abuse, responding to legal requirements, or addressing security and operability issues—where providing advance notice is not feasible. We will not be liable for any change to or any suspension or discontinuation of the Services or your access to them.

Changes to Terms. We may update these Terms or our Services from time to time. For changes that materially affect your rights or obligations, we will provide at least 30 days' advance notice (for example, by email to the address associated with your account or by an in-product notice) before the change takes effect, unless the change is required by law or necessary for security reasons, in which case we will give as much notice as is reasonably practicable. Other changes will be effective when the updated Terms are posted on our website. If you do not agree to the changes, you must stop accessing and using our Services before the change takes effect. If you continue to access and/or use the Services after the change takes effect, you will be deemed to have agreed to the updated Terms.

Severability. If a particular Term or portion of these Terms is not valid or enforceable, this will have no effect on any other Terms.

No waiver. Any delay or failure on our part to enforce a provision of these Terms is not a waiver of our right to enforce them later.

Entire agreement. These Terms and any other terms expressly incorporated by reference form the entire agreement between you and us.

No assignment. These Terms may not be transferred or assigned by you without our prior written consent but may be assigned by us without restriction.

Export Controls. You may not export or provide access to the Services into any U.S. embargoed countries or to anyone on (i) the U.S. Treasury Department’s list of Specially Designated Nationals, (ii) any other restricted party lists identified by the Office of Foreign Asset Control, (iii) the U.S. Department of Commerce Denied Persons List or Entity List, or (iv) any other restricted party lists. You represent and warrant that you and anyone accessing or using the Services on your behalf, or using your Account credentials, are not such persons or entities and are not located in any such country.

Legal Compliance. We may comply with governmental, court, and law enforcement requests or requirements relating to provision or use of the Services, or to information provided to or collected under our Terms. We reserve the right, at our sole discretion, to report information from or about you, including but not limited to Inputs, Outputs, or Actions to law enforcement.

12. Governing Law; Dispute Resolution

Governing Law. These Terms, and any dispute, claim, or controversy arising out of or relating to these Terms or the Services, whether in contract, tort, or otherwise (each, a "Dispute"), are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Consumers outside the United States. If you use the Services as a consumer, nothing in these Terms deprives you of the protection of the mandatory consumer-protection laws of your country of residence, and those laws prevail to the extent of any conflict with these Terms.

Informal resolution. Before starting an arbitration, you and Apodex will try in good faith to resolve any Dispute informally for at least 30 days after written notice of the Dispute (notice to Apodex must be sent to legal@apodex.com). 

Binding arbitration. Any Dispute not resolved through the informal resolution will be finally resolved by binding arbitration administered by National Arbitration and Mediation ("NAM") under its Comprehensive Dispute Resolution Rules and Procedures and, for mass filings, its Mass Filing Supplemental Rules and Fee Schedule, each as then in effect, as modified here: (a) the seat (legal place) of arbitration is Wilmington, Delaware; (b) a single arbitrator will be appointed; (c) the arbitration will be conducted in English; (d) the arbitrator may conduct hearings by videoconference or other remote means, and you will not be required to attend in person; and (e) judgment on the award may be entered in any court of competent jurisdiction. This arbitration agreement is governed by the Federal Arbitration Act (FAA), which governs its interpretation, validity, and enforcement.

Injunctive relief. Either party may seek injunctive or other equitable relief in the Delaware Court of Chancery (or, where that court lacks jurisdiction, the state or federal courts located in Delaware) to protect its intellectual property or Confidential Information. The parties consent to the personal jurisdiction of those courts for these purposes.

Class action and jury trial waiver. All Disputes will be brought only in a party's individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one party's claims or preside over any class or representative proceeding. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO PARTICIPATE IN A CLASS ACTION. 

Batch arbitration. If 25 or more claimants represented by the same or coordinated counsel submit demands for arbitration raising substantially similar Disputes within 90 days of one another, you and Apodex agree that the demands will be administered by NAM under its Mass Filing Supplemental Rules in batches of up to 50 claimants each, with a single arbitrator, one set of arbitration fees, and one hearing (by videoconference or in a location the arbitrator decides) per batch, to the extent permitted by applicable law. 

13. How to Contact Us

If you have any questions or comments, please contact us by email at support@apodex.com for product or service-related inquiries or legal@apodex.com for legal or data-related inquiries.